G. H. Financials top for Customer Satisfaction

G. H. Financials was found to be the most highly rated Non-Bank FCM for customer satisfaction by Acuiti in their GCM Review published on 13 May 2020.

The Acuiti General Clearing Member Review is the largest study of client trends and opinions of General Clearing Members in the global listed derivatives market, consisting of over 180 independent reviews with over 3,500 data points on the leading 13 GCMs in the market.

The review not only rated the leading 13 providers in the market on 19 functional and customer service attributes but also looked at wider trends within the industry including consolidation, churn and market expectations.

G. H. Financials shares top billing with J. P. Morgan as the two most highly rated providers in the non-bank and bank sectors respectively.

Report Highlights:

• Highest overall rating - G. H. Financials overall rating was 81 (out of a possible 100), the highest bank rated 79, whilst the nearest Non-Bank FCM was rated at 71.
• Consistently good - G. H. Financials scored above average in all but one of the attributes measured and achieved the highest recorded score for ten of the attributes measured for non-banks.
• Excellent customer service - G. H. Financials was rated very strongly for customer service attributes, recording a score 4 points higher than any other GCM, bank or non-bank.
• Breadth of support - G. H. Financials scored equal highest with J. P. Morgan for the breadth of support for front office technology.

In terms of customer service, G. H. Financials was rated the highest across all GCMs for responsiveness, willingness to customise products, access to senior management and value for money.

Mark Phelps, Group Chief Executive Officer, said:
“To be rated as having the highest levels of customer satisfaction within the market is truly exceptional. G. H. Financials has always had a focus on delivering excellent customer service, it forms a core part of our corporate values, and to see this recognised by the market through this survey is truly rewarding for everyone within the G. H. Financials team.”

Gemma Lloyd, Chief Business Development Officer, said:
“We are very pleased to be rated so highly by the people that matter – our customers.  Our core focus is our customers and working with them to deliver the best results across all aspects of the business to deliver not only the best service but also the best value for money, something which was also recognised by the survey.”

The Acuiti GCM Review is available to purchase at Acuiti.io from 13 May 2020. The Review is the largest independent review into customer satisfaction and trends relating to the provision of clearing services in the listed derivatives market.

Read the press release (PDF)